Enrollment Services

Complaint Process

The University values integrity, honesty and fairness and strives to integrate these values into its teaching, scholarship, business practices, and daily interactions among all members of the campus community. Persons representing the University must conduct themselves at all times with the highest ethical standards.

If you have a complaint related to academics you should first try to resolve it with your instructor, the Department Chair or the appropriate Dean, as detailed in the University Catalog. If the grievance process has been exhausted in accordance with the catalog you may contact the Provost at provost@saintpeters.edu.

If your concern relates to financial aid or tuition and fees, you should contact the Financial Aid Office at financialaid@saintpeters.edu or the Student Accounts Office at studentaccounts@saintpeters.edu.

To file a complaint or grievance regarding misconduct, please see: Student Conduct and Judicial System.

Saint Peter’s University is committed to an academic and work environment free of harassment and disruptive behavior, and to providing an equal opportunity work environment where every member of the University community is treated with fairness, dignity and respect. No one shall discriminate against any individual on the basis of race, color, religion, sex, age, disability, national origin, sexual preference, genetic information or any other factor prohibited by law. Detailed policies can be found in the Student Handbook, Faculty Handbook and University Catalog. All members of the University community, especially supervisors, must be familiar with laws, regulations and policies specifically related to employment matters including equal employment opportunity and harassment.

The New Jersey Office of the Secretary of Higher Education (OSHE) has authorized the University to offer associate, baccalaureate, master’s and doctoral degrees. Information regarding the  OSHE complaint procedure can be found on the Secretary for Higher Education website

Middle States Commission on Higher Education (MSCHE). Saint Peter’s University is accredited by the Middle States Commission on Higher Education (MSCHE). Information regarding the MSCHE complaint process can be found on the MSCHE website.

Online (Distance Education) Complaint Process