Web Strategies and Communication

Request a Web Service

Web Services provides a variety of web-based solutions to those on campus responsible for maintaining official Saint Peter’s University websites, the website plays a critical role in our recruitment in efforts.

Standard Services Provided

  • Analytics Reporting
  • Animations
  • Creation of video assets
  • Custom web design and development
  • Digital Marketing Strategy
  • Graphics
  • Integrations between University and contracted web development services
  • LED Billboard Slides
  • Rich media (documents, images, video)
  • Site evaluation and recommendations
  • Troubleshooting
  • Updating existing content
  • Web training
  • University Calendar management and content

Send your requests and any relevant files to web@saintpeters.edu. Please allow up to 48 hours for your request to be completed.

Support Availability

Each Saint Peter’s University department should have a single individual designated to coordinate communication between Web Strategies and the department.

Web Strategies will provide general support during regular business hours via phone, email and google chat. In the event of a disaster, Web Strategies will work outside of business hours as necessary to regain baseline operations. Web Strategies will notify each department’s designated coordinator of planned downtimes via email, and work to minimize the impact of any planned downtime.

Priorities

Web Strategies will prioritize projects weighing the request date, scope and the following order of importance:

  • Disaster recovery, and
  • One-off support requests (such as quick email questions)
  • Infrastructure management and maintenance
  • Fixing of known bugs in existing applications
  • Custom design/development projects with no other viable alternative solution
  • Custom design/development projects with a viable alternative solution

Project timelines may change based on overall workload and department business needs.

Guidelines for submitting requests

Saint Peter’s University Community members may submit requests as follows, providing the following information:

  • Name *
  • Department *
  • Request Type:
    • Website Change
    • LED Billboard Edit
    • Video
    • Other Projects

    Priority
    Timeline/Deliverable Date

Updating an Existing Page

Provide the URL of the page? *
Describe the type of edit? *
Help us understand what needs to be changed.

  • Add/remove text
  • Add/remove/fix link
  • Spelling/grammar correction
  • Other:

Adding media (documents, images, video)

Send files directly to web@saintpeters.edu. For images, use JPEG or PNG formats in the highest resolution available to you.

LED Billboard Slides

  • Provide a detailed description of your request. We may contact you for further information.
  • LED Slide Runtime (Start Date, End Date)
  • Add media (documents, images, video)
  • Use the graphic below for guidance in formatting materials for your slide.

Video

  • Provide a detailed description of your request. We may contact you for further information.
  • Add media (documents, images, video).

Delivery
Users can expect a response to requests made within 24 hours. Normal content changes can expected to be completed within 24-48 hours.
Work requests will begin when all approved content has been received.
More complex changes that involve advanced coding, navigational changes and customizations can be expected to take longer.

Content: Text, Links Images
Project Based: Graphics creation, editing, development, coding, layout, structural, navigation

Web Policies
Departments are responsible for enforcing their own internal policies and guidelines. Web Strategies reserves the right to enforce University policies and guidelines.

Further Services
Further services may require their own SLA (Service Level Agreement.)