M.S. in Data Science

Four Data Science Imperatives for Customer Success Executives

Business growth depends on ensuring customers recommend, stay and expand their relationship with you. Businesses are implementing customer success management (CSM) programs to help improve their relationship with customers to improve their chances of success. In our Big Data world, Customer Success Management (CSM) programs are now able to leverage large amounts of customer data to help them better understand their customers’ needs to decrease customer churn and increase up/cross-selling opportunities…Read more