Information Technology Services

IT Service Catalog

Division of Information Technology (IT) partners with students, faculty, staff, administration and alumni to advance and support the educational vision and mission of the University. Our focus is on exceptional customer service and solutions which improve, enable and empower all members of the University community.

Division of IT is comprised of the following departments:

We provide & maintain the following systems:

  • University e-mail, calendar and file storage via Google Apps
  • University website
  • Locally hosted file storage
  • Networks: Ethernet and wireless
  • Phone system
  • Computer labs
  • Printing system
  • Virtual Desktop Infrastructure (VDI) in computer labs
  • Self-Service Password Reset
  • University ERP (Colleague)
  • Blackboard Learning Management System (LMS)

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Enterprise Applications

Information Technology Services can assist you with access to key applications you will use at Saint Peter’s University, including:

  • Colleague by Ellucian (formerly Datatel Colleague)
    • Regular software updates
    • Performance monitoring and tuning
    • User access requests
    • Custom programming
    • Data Feeds to/from external systems
    • Maintenance of code files and validation tables
  • SPIRIT Online (Ellucian WebAdvisor)
    • Regular software updates
    • Performance monitoring and tuning
    • Custom programming
  • Colleague Self-Service
    • Regular software updates
    • Performance monitoring and tuning
    • Working with University offices to identify and roll out new features
    • Custom programming
  • Saint Peters U Mobile App
    • Regular software updates
  • Entrinsik Informer
    • Basic Informer Training (recorded)
    • User specific Advanced Training (by appt)
    • Report writing
    • Development of custom computed columns
    • Data mining and reporting assistance
  • Perceptive Software Image Now
    • Regular software updates
    • Performance monitoring and tuning
    • User access requests
  • The Raiser’s Edge
    • Regular software updates
    • Performance monitoring and tuning
    • User access requests
    • Recurring database maintenance
  • Blackboard Learning Management System
    • Course Setup and Modification
    • Course and System Reporting
    • Student & Faculty Access
    • Software updates and additional features

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Enterprise Architecture

System Administration

Information Technology Services is responsible for the deployment and maintenance of file servers and file shares where employees store and share documents. ITS handles:

  • Deployment and maintenance of servers to support applications
  • Creation and deletion of users
  • Configuration of user permissions

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Network Services

Information Technology Services can assist with:

  • The installation and repair of network jacks, for computers, phones, printers and other wired network devices
  • Adding network connectivity to new areas occupied by the university including the coordination with cabling vendors and the installation of all required network equipment.
  • Wireless connectivity, including adding access points in areas that have no Wi-Fi
  • Connectivity of gaming consoles over Wi-Fi through the Saint Peter’s University Gaming Portal that enables residence halls users to register their gaming devices.
  • In addition, Network Services maintains the connectivity between all the buildings on both campuses, as well as the internet connection.

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Telecom Services

Information Technology Services maintains the university-owned telephone system and can assist with the deployment or configuration of telephones for employees as well as installation of fax lines and analog lines for elevators, alarm systems, etc.

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Instructional Technology and Training

Information Technology Services serves to assist, instruct and deliver training to Faculty and Academic departments in the adoption and use of technology in both the classroom and in distance learning, utilizing:

  • Blackboard Learn LMS
    • Regular Software Updates
    • Automated integration between Blackboard and Colleague for Users, Course Shells and Enrollment Sync
    • Product & Feature Updates
  • Program and Course Content Development
  • Technology Liaison to Faculty
    • Instructional Technology
    • Collaboration Tools
  • Training sessions and workshops for Faculty, Staff and Students
    • Open office hours
    • Scheduled workshops
    • One on one appointments
      • On-site assistance
      • Via Phone or email
      • Walk-in during office hours

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Client Services

Client Services is composed of Helpdesk, Desktop Support & Media Services combined. We are here to assist the University’s needs when it comes to computers & support events. Our office is located on the street level of Loyola Hall, 121 Glenwood Avenue. During the academic year, we are open from 8:00 a.m. – 7:00 p.m. from Monday to Thursday and 8:00 a.m. – 5:00 p.m. on Friday. For computer help, our Service Desk can be reached at (201) 761-7800 or for non-emergency situations, email us at servicedesk@saintpeters.edu

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Computer Labs

The Information Technology Service (ITS) supports the computer resource areas for the University. Except for units designated for special purposes, all units allow student access to the Internet, email, and Microsoft Office. Each area has its own network printer and paper supplies. Some of the software products supported are: Word, PowerPoint, Excel, Access & SPSS. Every classroom has high-speed access to the Internet. Each student receives his or her own account and password for email. You may access your Saint Peter’s University student email account by going to the student email system.

The computer labs in the Jersey City Campus are:

  • Loyola Labs
    • Lab 12
    • Lab 13
    • Lab 14
  • CALL Tutoring Center
  • Dinneen 333 Lab
  • Dinneen School of Business Trading Room Lab
  • O’Toole Library General VDI Lab
  • Library Instructional Room
  • ESL/CELAC Mac Labs at the Library
  • Data Science Mac Labs in Pope Hall
  • Psychology Departmental Lab in Pope Hall
  • Fine Arts Departmental Mac Lab
  • Residential Halls Computer labs
    • Veterans Memorial Court
    • Saint Peter Hall
    • Whelan Hall
    • Millennium Hall

At the Englewood Cliffs Campus, the computer labs are located at:

  • Computer lab on the Second floor
  • Mini computer lab at the Library

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Media Services

A team within Client Services focused on providing audio-visual services and support to Event Spaces & Classrooms across the University:

  • Audiovisual setups and breakdowns for in house events on campus and clients outside of the University
  • Provide audio and video equipment for professors and campus groups
  • On call technical support for event and classroom audiovisual technology
  • Maintain the audiovisual technology in the classrooms and event spaces across campus

Submit a Media Services Request for Classrooms
Submit a Media Services Request for Events

Media Service Request forms must be returned at least 3 business days prior to event or class.

Late requests are not guaranteed. All requests will require signing into your Saint Peter’s email account.

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Contact ITS

As always, should you have any questions please contact the IT Service Desk at (201) 761-7800 or email us at servicedesk@saintpeters.edu. Our current service hours are:

Monday – Thursday 8:00 a.m. – 7:00 p.m.
Friday 8:00 a.m. – 5:00 p.m.

During the above listed hours, you can also visit us at Loyola Hall, lower level (121 Glenwood Avenue).

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